Kathy Ding
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Activity overview
Latest activity by Kathy Ding-
Kathy Ding created an article,
How to Resync OneDrive and SharePoint Files
There may be instances where you are suddenly unable to open or perform any action on files in File Explorer. You may receive an error message that the file at the destination path cannot be found,...
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Kathy Ding created an article,
How to Identify and Defend Against Phishing, Spam, and Junk Emails
Identifying phishing, spam, and junk emails is crucial for protecting your personal information and devices. Here’s a guide on how to spot them and deal with them. Table of ContentsLearning the Sig...
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Kathy Ding created an article,
Incident Priority Statuses
Our support system categorizes problems and incidents as one of four statuses: low, normal, high, and urgent. UrgentA large number of users are affectedUsers are affected in a way that prevents the...
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Kathy Ding created an article,
Adding Emails/Domains to an Allow list within Outlook.
1. On the Home tab, click Junk, and then click Junk E-mail Options.2. Open your Safe Senders settings.3. Under Safe senders and domains, enter the email address or domain you want to add, and selec...
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Kathy Ding created an article,
How to add users to a block list within Outlook on Windows and Mac
Windows: On the Home tab, select 'Junk', then 'Junk E-mail Options'.2. Select the 'Blocked Senders' tab.3. Click 'Add'.4. Type the email address or domain that you want to block, then click 'OK'.5....
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Kathy Ding created an article,
In-Place Archive for Outlook
In-Place Archives is a separate mail location outside of your inbox. They have a size of 100GB and can be used to store old emails if your inbox is almost full. Moving messages to the archive mailb...
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Kathy Ding created an article,
How to Re-Sync a SharePoint Site
In order to re-sync a SharePoint site to your File Explorer, please follow the steps below. 1. Unsync the current version of the SharePoint site; start by clicking on the OneDrive icon (the blue cl...